Privacy Policy

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Data controller

The controller of your personal data is merce.com S.A., with its registered office in Opole at ul. Wrocławska 64, branch: Gliwice, ul. Jana Siemińskiego 22, entered in the National Court Register (KRS) under number 0000897481, Tax ID (NIP) 7542978349, Statistical No. (REGON) 160261363.

Data Protection Officer

Data Protection Officer: Gabriel Kolasa. For any information concerning your personal data, please contact us by e-mail at: [email protected].

Information notices

Information notice for:

• job applicants
• users of the contact form / service quote form
• participants in marketing activities
• our customers or business partners
• employees of our customers / business partners
• people posting opinions or corresponding with us via social media
• newsletter subscribers
• prospective customers
• natural persons acting as members of governing bodies of legal entities, commercial proxies, attorneys-in-fact, representatives of customers or business partners, and contact persons

Personal data

If you wish to contact us via the contact form, request an estimate of the cost of implementing an e-commerce platform, book a platform demo, subscribe to our newsletter, download the share'merce app or any document we make available as part of our promotional campaigns, you will be asked to provide your personal data. It will be processed solely for the purpose for which it was collected. Providing your personal data is voluntary but necessary for us to provide our services. If you do not provide your personal data:

• you will not be able to contact us via the contact form
• you will not be able to receive the newsletter
• you will not be able to obtain an estimate of the cost of implementing an e-commerce platform
• you will not be able to register the share'merce app
• you will not be able to download documents offered as part of our campaigns (e.g. guides)

Purpose of processing

We may process your personal data for the following purposes:

• responding to your enquiry submitted via our contact forms
• estimating the cost of implementing an e-commerce service
• sending the newsletter
• direct marketing
• performance of a contract
• registration of the share'merce app

The purpose of processing is specified in the dedicated information notices attached to this policy.

Legal basis

Your personal data may be processed on the following legal grounds:

• your consent (Article 6(1)(a) GDPR)
• steps taken prior to entering into a contract, or performance of a contract with you (Article 6(1)(b) GDPR)
• the legitimate interests pursued by the controller (Article 6(1)(f) GDPR)
• a legal obligation to which the controller is subject under Polish or EU law (Article 6(1)(c) GDPR)

Retention period

Your data will be processed only for as long as we have a legal basis to do so, i.e. until you withdraw your consent to the processing or until the purpose of processing has been fulfilled.

Data security

We protect your personal data using appropriate organisational and technical measures. Our website uses safeguards including connection encryption with an SSL certificate.

Your rights

You have the right to access, review, rectify, erase or restrict the processing of your personal data. In the event of a breach, you also have the right to lodge a complaint with the supervisory authority – since 25 May 2018, the President of the Personal Data Protection Office (UODO).

Withdrawal of consent

You may withdraw your consent to the processing of your personal data at any time – simply let us know. Our contact details are available on the “Contact” page. If you are no longer interested in e-commerce industry news, you can unsubscribe from the newsletter by clicking the “Unsubscribe” link in the footer of every message.

Profiling

On our website we automatically tailor content (mainly marketing content) to your interests and needs, which means we carry out profiling using your data. However, this automated process does not result in any decisions that would produce legal effects concerning you or similarly significantly affect you.

Personal data processor

Merce Platform is software that supports online sales conducted by our customers (merchants), including sales on marketplaces integrated with the platform. In this case, the merchant is the controller of the personal data of its buyers and merce.com S.A. processes such data only on the merchant's behalf, under a data processing agreement (Art. 28 GDPR), solely to provide the services the merchant has enabled. Buyer data is never used for our own purposes, including marketing or profiling. Enquiries regarding such data should be addressed to the merchant concerned.

Contact form

The contact form requires you to provide basic personal data: your first name, last name and e-mail address – this is the data that allows us to answer the question you submit via the contact form. You may also provide your phone number so that we can contact you by phone. By choosing to contact us via the contact form, you consent to the processing of your personal data for the purpose of answering your question. Your personal data will be processed only until that purpose has been fulfilled, i.e. until we have answered your question by e-mail or phone.

Implementation cost estimate form

This form requires you to provide basic information about your company and personal data: your first name, last name and e-mail address – this is the data that allows us to calculate and send you an estimate of the implementation cost. You may also provide your phone number so that we can contact you by phone. By choosing to contact us via this form, you consent to the processing of your personal data. Your personal data will be processed only until that purpose has been fulfilled, i.e. until we have presented you with an estimate of the cost of implementing our e-commerce platform.

Platform demo booking form

This form requires you to provide basic information about your company and personal data: your first name, last name and e-mail address – this is the data that allows us to contact you to arrange a platform demo. You may also provide your phone number so that we can contact you by phone. By choosing to contact us via this form, you consent to the processing of your personal data. Your personal data will be processed only until that purpose has been fulfilled, i.e. until the demo meeting has been arranged.

Newsletter

To receive our newsletter, simply provide your e-mail address and first name. The newsletter service is free of charge, voluntary and open-ended. If you are no longer interested in our e-commerce industry news, you can easily unsubscribe from the newsletter at any time (see: Withdrawal of consent). E-mails are sent via a processor with which the controller has concluded an appropriate data processing agreement.

Cookies

1. The Website does not automatically collect any information, except for the information contained in cookies.
2. Cookies are IT data, in particular text files, stored on the Website User’s end device and intended for use with the Website’s pages. Cookies usually contain the name of the website they come from, the time they are stored on the end device and a unique number.
3. The entity placing cookies on the Website User’s end device and accessing them is the Website operator, merce.com S.A., with its registered office in Opole at ul. Wrocławska 64, branch: Gliwice, ul. Jana Siemińskiego 22.
4. Cookies are used for the following purposes:
   • adapting the content of the Website’s pages to the User’s preferences and optimising the use of the pages; in particular, these files make it possible to recognise the Website User’s device and display the page appropriately, tailored to their individual needs;
   • producing statistics that help us understand how Website Users use the pages, which allows us to improve their structure and content;
   • maintaining the Website User’s session (after logging in), so that the User does not have to re-enter their login and password on every page of the Website;
5. The Website uses two basic types of cookies: “session” cookies and “persistent” cookies. “Session” cookies are temporary files stored on the User’s end device until they log out, leave the website or close the software (web browser). “Persistent” cookies are stored on the User’s end device for the period specified in the cookie parameters or until deleted by the User.
6. The Website uses the following types of cookies:
   • “necessary” cookies, which enable the use of services available on the Website, e.g. authentication cookies used for services that require authentication within the Website;
   • security cookies, e.g. used to detect authentication abuse within the Website;
   • “performance” cookies, which make it possible to collect information on how the Website’s pages are used;
   • “functional” cookies, which make it possible to “remember” the settings selected by the User and to personalise the User interface, e.g. the selected language or the User’s region of origin, font size, page layout, etc.;
   • “advertising” cookies, which make it possible to deliver advertising content better suited to Users’ interests.
7. In many cases, web browsing software (the web browser) allows cookies to be stored on the User’s end device by default. Website Users may change their cookie settings at any time. In particular, these settings can be changed to block the automatic handling of cookies in the web browser settings or to notify the User each time cookies are placed on their device. Detailed information on the options and methods of handling cookies is available in the software (web browser) settings.
8. The Website operator advises that restricting the use of cookies may affect some of the functionalities available on the Website’s pages.
9. Cookies placed on the Website User’s end device may also be used by advertisers and partners cooperating with the Website operator.
10. More information about cookies is available in the “Help” section of your web browser’s menu.
11. The cookies section is based on the template provided by IAB Polska.

Changes to the Privacy Policy

We reserve the right to amend this Privacy Policy where required by applicable law, or where the conditions affecting the processing of personal data or the operation of the website change. The current text of the Privacy Policy is always available at: https://merce.com/privacy-policy

Measuring the effectiveness of LinkedIn ads

After you click on our ad on LinkedIn, the page address may contain the li_fat_id click identifier. If you consent to marketing cookies and submit the contact form, we may pass this identifier and an irreversible hash of your e-mail address to LinkedIn Ireland Unlimited Company in order to measure ad effectiveness. LinkedIn is a separate controller of this data. The legal basis is your consent, which you may withdraw in the cookie settings or by writing to [email protected].